eFax is the best-known name in online fax — and one of the most expensive ways to fax PHI, with HIPAA gated behind its top tier. Faxday is HIPAA-ready by default and adds the workflow layer eFax never had.
| Faxday | eFax | |
|---|---|---|
| HIPAA / BAA | Included, signed BAA | Gated behind Protect plan (~$50/mo+) |
| Workflow (route, assign, SLA) | Built in | Not offered |
| Data extraction from forms | Smart Fax returns fields | PDF only |
| AI assistant | Sanga summarizes, files, drafts | None |
| Developer API | Send, receive, webhooks | Available, higher tiers |
| Entry price | $39/mo | ~$18.99/mo (HIPAA far higher) |
If you fax protected health information, eFax's HIPAA gating makes it an expensive on-ramp. Faxday is HIPAA-ready by default with a signed BAA, and it treats fax as work — routing each inbound document to an owner with an SLA, extracting data from forms with Smart Fax, and summarizing and filing everything with Sanga. eFax moves PDFs; Faxday runs the workflow around them.
eFax has enormous brand recognition and a very large customer base. If all you need is a well-known name to send the occasional fax and workflow, data capture, and AI are irrelevant to you, eFax is a proven option — just budget for its higher HIPAA tier if you handle PHI.
Yes, especially for teams that handle PHI or want workflow and data extraction. Faxday includes a signed BAA by default and adds routing, assignments, SLAs, Smart Fax data capture, and an AI assistant, which eFax does not offer.
For HIPAA use, Faxday is typically the more economical path because eFax gates HIPAA behind its higher-priced Protect plan, while Faxday's HIPAA-ready faxing with a BAA is core to the product.
Yes. You can port your existing fax number, including one currently on eFax, to Faxday.